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This website, thetravelops.co.uk, is operated by Hammad Hussain, a sole trader trading as Travelops (“Travelops”, “we”,
“us”, “our”), an independent travel agent affiliated with InteleTravel UK (ABTA Partner No. P7384), with an office at 124
City Road, London, EC1V 2NX, United Kingdom.
We are the data controller for the personal data described in this policy. When we make a booking, InteleTravel UK and
the travel supplier you book with also process your data under their own privacy policies.
If you have any questions about this policy or how we use your data, contact us at:
This policy explains how we collect, use, share and protect personal data when you visit our website, send us an enquiry,
contact us by phone, WhatsApp, email or social media, or book travel, Umrah, honeymoon, hospitality or event packages
with us. It applies to customers, prospective customers and anyone travelling on a booking made with us
Information you give us
Information we collect automatically
Information from third parties
Some information you give us may be special category data under UK GDPR — for example, health or mobility
information, or information that reveals your religious beliefs (such as booking an Umrah package or requesting prayer
facilities).
We only use this information where it is needed to arrange your trip or meet your requirements, and we process it on the
basis of your explicit consent (Article 9(2)(a) UK GDPR) or where it is necessary to protect someone’s vital interests in an
emergency (Article 9(2)(c)). You can withdraw consent at any time, but this may mean we cannot arrange certain
services.
| Purpose | Lawful basis |
|---|---|
| Responding to enquiries and preparing quotes | Steps taken at your request before entering a contract; legitimate interests |
| Making, managing and changing bookings with airlines, hotels and other suppliers | Performance of a contract |
| Applying for visas and Umrah permits on your behalf | Performance of a contract; explicit consent for special category data |
| Taking payments, issuing invoices and refunds | Performance of a contract; legal obligation |
| ATOL / financial protection records and certificates | Legal obligation |
| Support before and during your trip, including emergencies | Performance of a contract; vital interests |
| Keeping accounting and tax records | Legal obligation |
| Sending marketing about offers and new packages | Consent (or soft opt-in for existing customers, which you can opt out of at any time) |
| Improving our website and services, preventing fraud | Legitimate interests |
| Handling complaints and legal claims | Legitimate interests; legal obligation |
We only share what is needed for each purpose:
Because we arrange travel abroad, we must send some data to suppliers outside the UK, including in Saudi Arabia, the
UAE, Turkey, Egypt, the Maldives and Barbados. Where a country does not have UK adequacy status, transfers are made
because they are necessary to perform your travel contract (Article 49(1)(b) UK GDPR) or under appropriate safeguards
such as the UK International Data Transfer Addendum. Some of our service providers (such as Meta for WhatsApp) may
process data in the United States under the UK–US Data Bridge or equivalent safeguards.
We use appropriate technical and organisational measures, including encrypted connections (HTTPS), access restricted
to staff who need it, secure password practices and contracts with suppliers that require them to protect your data. No
transmission over the internet is completely secure, so please avoid sending passport images over unencrypted channels
unless we have asked you to.
Under UK data protection law you have the right to:
To use any of these rights, email info@thetravelops.co.uk. We will respond within one month. There is normally no
charge.
We will only send you marketing by email, SMS or WhatsApp where you have agreed to it, or where you are an existing
customer and we are telling you about similar travel services (you can opt out at any time). Every marketing message
includes a way to unsubscribe.
Our website is not aimed at children. We collect children’s details only when a parent or guardian books travel for them,
and only as needed for that booking.
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